Doing Business in India
Posted in Networking Etiquette
Doing business in India has a unique set of rules. And since you are the one visiting, they expect that you should follow the way they do their business. Here are some guidelines that you should follow when in a business meeting to help you seal that deal.
You are not expected to be late, but they are – Keep all appointments on time but don't be surprised if you're kept waiting for a few minutes, or even more. Family and other matters can sometimes interrupt business routines.
Leave for your meeting early – Cities in India can have bumper-to-bumper traffic for long periods of time. Since addresses in India can be extremely confusing, make sure you have a detailed map on how to find your destination.
Avoid scheduling appointments in the evening – Dinner hour is usually for family and socializing. Setting-up an appointment at this time is frowned upon. Instead, schedule business lunches, which is anytime between 12 noon and 2:00 p.m.
Be aware of what not to eat – Speaking of business lunches remember that India has one main taboo in eating: beef. Remember that cows are revered in this country. Never schedule a meeting at a restaurant that offers beef dishes. If you are in predominantly-Muslim cities like Hydebarad, eating pork is a big no-no. Also, when eating beef is frowned upon among Indians, they expect that you do the same by avoiding ordering beef (or pork in some cities) in the dinner.
Be aware of India's holidays – Aside from scheduling appointments during afternoons, you should also bear in mind that there are days such as holidays that putting up a business appointment is a no-no. India has a long list of holidays and there are additional festivals and celebrations depending on what part of the country you're visiting. It's helpful if you have a contact source to check with on matters of scheduling, holidays, business hours, and such.
Titles are a big deal – Always use professional titles such as “Doctor,” “Attorney,” or “Architect” when addressing other people in India. If you are unsure of their title, a simple “Mister,” “Missus,” or “Miss” will do.
Ask how to pronounce their names – Indians are generally friendly. They won't feel offended if you ask how to pronounce their names. Just make sure that once you do know the answer, pronounce their names right.
Build personal relationships – It's important to build your personal relationships before expecting that business will transpire. If they don't like you or your attitudes personally you won't go far. Great importance is put on family, elders, and those with handicaps so show respect and you'll be known as a respectable person in return.
